Frequently Asked Questions
At Le Label de Paris, we place great importance on openness and wish to make your shopping experience as simple and pleasant as possible. Below you will find answers to the most frequently asked questions about our products, orders, delivery, and much more.
1. What kinds of products do you sell?
We specialize in women's items that combine timeless Parisian design with modern comfort. Each piece is crafted with great attention to detail, using high-quality fabrics to ensure elegance, durability, and a perfect fit for all occasions.
2. Where do you deliver your products?
We currently deliver only in France, the United States, and the United Kingdom. Each order is carefully prepared and sent by trusted British carriers to ensure fast and secure delivery.
3. What are the delivery times?
Orders are processed within 1 to 2 working days after payment confirmation. Delivery usually takes between 3 and 7 working days, depending on your region. You will receive an email with tracking information as soon as your order is shipped.
4. Is delivery free?
Yes! We offer free standard delivery for all orders in France, the United States, and the United Kingdom, with no minimum purchase required.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. Simply click on the provided link to follow your parcel’s journey until delivery.
6. What is your return policy?
After purchase, you may return your items within 30 days of delivery. The item must be unworn, unwashed, and in its original packaging with all tags attached. Please contact us at info@lelabeldeparis.com to request a return.
7. How long does it take to receive a refund?
Once we receive and inspect your returned item, the refund will be processed within 10 working days to the payment method used at purchase. Depending on your bank or payment provider, additional time may be needed before the funds appear in your account.
8. Can I exchange my item for another size or color?
Of course. If the size or color does not suit you, we offer exchanges within 30 days of receipt, subject to product availability. Contact us at info@lelabeldeparis.com with your order number and the desired size or color — we will take care of the rest.
9. What payment methods do you accept?
We accept payments by Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay.
All payments are securely processed in euros (€), pounds sterling (£), and US dollars ($), and we never keep your card information.
10. Are my personal details secure when I make a purchase?
Yes, your safety is our highest priority. We use SSL encryption and comply with the General Data Protection Regulation (GDPR) to ensure the confidentiality and security of all your personal and payment information.
11. Do you offer promotions or discounts?
Yes, we regularly hold exclusive promotions, seasonal sales, and discount codes. To stay informed of new offers, you can sign up for our newsletter or follow us on social media.
12. How can I contact customer service?
You can reach our support team at info@lelabeldeparis.com or by phone at +33 6 44 65 78 37. Our customer service is available to assist you with any questions about your order, our products, or any other matter related to your shopping experience.
13. Do your items fit true to size?
Yes, our items follow standard European sizes. We recommend consulting our size guide before placing your order to choose the ideal size. If you have doubts, our customer service can help you find the size that best matches your measurements.
14. How do I care for my jacket?
Each item has specific care instructions on its label. Generally, we recommend gentle washing or dry cleaning depending on the fabric. Avoid excessive heat and prolonged sun exposure to preserve the color and shape of your items.
15. What should I do if I receive a damaged or incorrect item?
In the rare case that you receive a faulty or incorrect item, please contact us within 48 hours after delivery at info@lelabeldeparis.com. Include your order number and a photo of the issue. We will promptly arrange a replacement or refund at no extra cost.
At Le Label de Paris, we are committed to offering outstanding customer service and elegant, high-quality items that you will love to wear. If you have any other questions, do not hesitate to contact us; we are always happy to help.
